BROWARD FAQS

Where can I find a station?

See the map at www.browardbcycle.com for station locations. More stations are coming soon! You can also find our stations on FourSquare and through the B-cycle smartphone app. 

How can I get a station at my favorite location?

If you would like to suggest a location for station, or to sponsor one for your business, please call us at 754-200-5672 or email info@browardbcycle.com. We want to hear from you!

When did B-cycle come to Broward County?

Broward B-cycle launched in December of 2011. Members now have year-round access to 275 B-cycles.

 

Is Broward B-cycle part of the county transportation system?

No. While Broward County has provided the leadership to get bike sharing started here, and we have worked closely with the county and munici9pal authorities, B-cycle is a privately funded enterprise and is not part of the county public transportation network. However, we are working closely with city and county planners and transportation officials to ensure B-cycle effectively connects to mass transit and we are proud to have one of the most affordable membership programs in the world of bikeshare.

GENERAL QUESTIONS

What is bike sharing?

Bike sharing is a new way of getting around your neighborhood, city and county. It’s affordable, clean, and simple. It’s good for your health, your pocket, and the environment.

Imagine a network of bike stations located within a few blocks of one another throughout your community. As a B-cycle member, you can unlock any of the 275 specially designed bikes at any station and ride it to any other bike station. Fast, simple, inexpensive. It’s no wonder bike sharing has exploded in popularity all over the world!

What about the actual B-cycle?

Imagine a bike that is always ready to ride, where and when you want to ride it. The tires are always inflated and the chain is never rusty. A bike with a basket to carry your knapsack. A bike with front and rear lights and a bell that fits people tall and short. A bike that’s there whenever you need it, and gone when you don’t. That’s a B-cycle. And it’s powered by the ultimate alternative fuel: you.

How do I get B-cycle in my city?

Help bring B-cycle to your community by clicking Who Wants It More.

How does B-cycle work?

B-cycle relies on the integration of hardware and software to keep track of members and bikes, and all the interactions between users and bikes. Proprietary GPS (global positioning system) and RFID (radio frequency identification) technologies make it possible for bike sharing to be so smart that it is simple for users.

All rides are tracked by the system and associated with members. Data such as distance, duration, calories burned, and carbon offset are captured and uploaded to personal web pages at Bcycle.com.

How much does Broward B-cycle cost?

Different B-cycle systems (cities, campuses, etc.) charge different amounts, and each system’s website provides all the details. 

The cost to use a B-cycle is divided into two components: a membership fee and a usage fee. 

MEMBERSHIP FEE  

The membership fee provides unlimited access to a B-cycle system for a specific period of time, ranging from one week to one year. Usage fees are additional.

USAGE FEE

Usage fees are charged based on the length of each ride taken by a member, and are typically broken down into half-hour increments. For members, the first half-hour is free and usage fees are only assessed for rides that exceed 30 minutes. 

If you are riding with a single use pass, you pay $5 for each 1/2 hour you have a bike checked out from a station.

For full pricing on membership options and usage, please click here or call us at 754.200.5672.

How is bike sharing different from bike rental?

Bike rental is generally intended for longer term use - several hours or days at a time - like traditional car rental. Bike sharing, on the other hand, is more similar to a taxi cab ride – short, point-to-point trips across town. Bikes in a bike-share system are available when you need them and safe and secure when you don’t! You can return them 24 hours a day and are encouraged to join as a member to receive the best rates.

If you would like to rent bikes in Broward County- including road bikes, children's bikes, bikes with child seats, tandems, surreys (so fun!), recumbents, "choppers" or electric bikes, we recommend the following:

visithollywoodfl.org/bicycle_rentals.aspx (Hollywood). Ask for Lenny at Sun & Fun Rentals (954.757.9500)
Trek Bikes of Fort Lauderdale 954-527-9099 or trekbikesflorida.com
Atlantic Scooter & Action Sports (954) 856-3685 in Pompano Beach (Call Bill - he's great!)

For electric bikes, theelectricbicyclestore.com or newagecycles.com/rentals.html

Note: Many local bike rentals accept cash & debit cards. B-cycle is only available to those with credit or membership cards.

Whichever set of wheels you choose, we thank you for riding!

How much does a B-cycle weigh?
Designed for durability and long life, the B-cycle weighs approximately 45 lbs.
What is and Who is B-cycle?

B-cycle is a next-next-generation bike-sharing program. It is a zero-hassle, zero-emissions way to get around town. It’s a bike-sharing program that meets the transportation, health, and environmental needs of our communities. One that adapts to any size city, corporation, or campus. It’s free and spontaneous, but also practical.

 

B-cycle is the future of bike sharing, and it’s available now.

B-cycle is a collaboration among three major American companies to promote clean, healthy, sustainable transportation:

 • Humana

 • Trek Bicycle Corporation

 • Crispin Porter + Bogusky

The three partners share one common goal: changing the way you get around. And thereby changing our communities for the better. So grab a B-cycle from the nearest B-station and we’re on our way.

MEMBERSHIPS AND FEES

Can I become a B-cycle member if I don’t have a credit card?

B-cycle requires that all accounts be associated with a credit card. 

What is a B-card and how does it work?

A B-card is a plastic card distributed to B-cycle annual members. The cards contain an RFID chip uniquely associated with each member’s account. When the B-card is presented at a B-cycle dock, the B-cycle system is queried to confirm that the member is in good standing and to associate the member with the bicycle they are checking out. 

When a bicycle is returned, the B-cycle system updates the member’s account.

B-cards also contain a magnetic strip so the cards can be read by the credit card reader found on the kiosk, thereby allowing the B-card holder to obtain time credits when a station is full.

NEW* B-cards connect our annual members with local, bicycle-friendly businesses that offer special discounts just for us. For a full list of B-benefits, please see our Partners page here.

How do I get a B-card?

B-cards are issued to all annual members. (Some systems may provide B-cards to members who join for shorter periods of time.) B-cards are generally sent in the mail following online registration, but delivery methods vary from one system to another. Refer to the website of specific systems.

How often is my credit card charged for B-cycle fees?

For memberships of thirty days or less, a user’s credit card is charged once or twice. The membership fee will be charged at the time of registration. If any usage fees have accrued during the membership period, a second charge will be processed following the end of the membership period. 

For memberships of more than thirty days, there will be an initial charge for the membership fee at the time of registration, and thereafter there will be a monthly charge for usage fees, if any, accrued during each month of the membership. A final charge will be processed following the end of the membership period. 

How does B-cycle determine the ending date for membership periods described as “daily,” “weekly,” “monthly,” and “annual”?

Membership periods begin the first time a bike is checked out following initial registration. Daily memberships end 24 hours later. Weekly memberships end 168 hours later (7 days times 24 hours). Monthly memberships end 720 hours later (30 days times 24 hours). Annual memberships end 8,760 hours later (365 days times 24 hours). 

Can I buy a membership for someone as a gift?

B-cycle operators can sell prepaid gift cards in varying amounts. The gift card contains a promotional code the gift receiver enters on a registration page to partially or fully offset the cost of a membership. The person receiving the gift card must also register a credit card to cover usage fees and other possible fees. 

PERSONAL ACCOUNT MANAGEMENT

How do I extend my membership to a later expiration date?

If you have a membership that is shorter than annual, you can upgrade it to an annual membership by paying the additional amount necessary. To be eligible for this upgrade option, you must upgrade before your other membership expires. For example, if you bought a monthly membership for $20 on July 1 that expires on July 30, you can log in to your personal web page anytime in July and upgrade to an annual membership that will expire on June 30 of the following year. If the cost of an annual membership is $50, you will have to pay only $30 ($50 minus $20) for the upgrade.

Annual members also have the option of automatically renewing their annual memberships by selecting Auto-Renewal in the Account Preferences section of their personal web page.

Will I still be able to access my personal B-cycle web page after my membership period ends?

Personal web pages remain “live” for three years after the lapse of membership. 

What should I do if I’ve lost my B-card?

Go online to your personal B-cycle web page and suspend your card, or call Customer Service immediately so that we can suspend the card and prevent anyone else from using your card to gain access to a bicycle for which you are financially responsible.

A replacement card will be provided for a nominal fee.

While waiting for your replacement B-card to arrive, you can check out bikes by using the kiosk at each station. You must present the credit card associated with your membership account. 

What if I don’t agree with a credit card charge?

Call Customer Service.

 What if I want to cancel my membership?

Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call Customer Service or manage your account on your personal B-cycle web page.

How can my B-card get denied?

Upon presenting your B-card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.

How do I receive or stop text notifications?

When registering, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal B-cycle web page and managing their account settings.

How do I change or update my credit card information?

Members can change their credit card information by logging into their personal B-cycle web page and managing their account settings.

What should I do if a bike gets damaged while I have it checked out?

Return a damaged bike to a B-station, if possible, or if that is not possible, securely lock it and contact Customer Service. Do not ride a bike with damage that affects its safety features.

Members are financially liable for damages to bikes under their care. Refer to Terms and Conditions for your system.

What if I lose the key?

The cost of replacing a lost key is $10.

What if the bike is stolen? Will I be financially responsible for the loss of the bike?

Contact Customer Service. Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the Terms and Conditions posted on your system’s website.

When does my membership period begin?

Your membership period begins the first time you check out a bike.

How do I find my personal ride statistics?

Information about each member’s use of B-cycles is posted to that member’s personal B-cycle web page. Members must log in to view the information, which includes such information as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.

How does B-cycle calculate my miles ridden, etc.?

B-cycles are equipped with an internal GPS device that tracks the bike’s trips. Other technology associates each trip with the member who checked out the bike. After this information is transferred to B-cycle’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If there are technical errors with the data collection or transfer, an estimate will be applied and clearly noted as such.

Can I buy more than one membership with my credit card?

When signing up online, only one membership can be associated with a credit card. When buying a one-day membership at a kiosk, more than one membership can be associated with a credit card, but the same card must be presented each time a bike is checked out during the membership period.

USING A B-CYCLE SYSTEM

Is it legal to ride a bike without a helmet?

Adults may legally ride a bike without a helmet everywhere in the United States, but B-cycle strongly recommends wearing a helmet whenever riding a bicycle.

Does B-cycle provide helmets for riders?

No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply his or her own helmet. 

Can I check out a bike immediately after returning a bike?

B-cycle reserves the right to impose a rule that requires a short waiting period between returning a bike and checking out another. Refer to the website of specific systems.

What do the lights and sounds on the dock signify?

A B-cycle dock beeps when a bike has been unlocked or when the bike has been returned.

When the bike is unlocked, the dock beeps continuously until the bike is removed (or 30 seconds, whichever comes first). The green light will also flash from the time the bike is unlocked until it is removed from the dock.

When a bike is returned and properly inserted into the dock, the dock will beep three times very quickly, and the green light will likewise blink three times very rapidly.

If the red “X” is lit on the dock, there is a problem with either the bike or the dock itself. Try a different dock!

If the orange “bad card” sign is lit, we need to talk to you about a problem with your membership. Just call the Customer Service number printed on your B-card or displayed on the bikes and kiosk.

What about vandalism and theft?

Vandalism and theft are problems that cannot be entirely eliminated, but can be effectively minimized through thoughtful design and engineering. Broward B-cycle bikes and stations have been designed to meet as many potential “problems” as could be envisioned. The Broward B-cycle station utilizes special, graffiti-resistant paint and dual independent bicycle locking mechanisms. The B-cycle itself is equipped with theft-resistant bolts, internal braking, internal shifting, internal cable routing, an adjustable, theft-proof seat post, and other features to discourage theft and vandalism.

If you suspect a B-cycle has been vandalised or stolen, please call us at 754.200.5672. Thank you!

Can minors participate in B-cycle?

The rules for participating in B-cycle vary from one system to another. Refer to the website of specific systems.

Are B-cycle systems open 24 hours a day, seven days a week?

Each system sets its own operating hours. Refer to the website of specific systems. During closure periods, if any, it will not be possible to check out a bike, but bikes can be returned when the system is closed. 

Are B-cycle systems open all year?

Each system has its own schedule. Some systems will not be open in winter months. Of course, Broward B-cycle is open year round!

What if the station where I want to return a bike is closed?

Bikes can be returned any time, regardless of whether the system is open or closed. Two beeps and two green blinks indicate a successful return. 

What if I have a flat tire?

Please return a bike with a flat tire to the nearest B-station. If that is impossible, you must properly secure the bike with the built-in lock and contact Customer Service via phone.

What if I am involved in an accident?

If there has been an injury, please dial 911 first. If you are qualified to administer first aid and there is a need, please help out to the limit of your abilities. If appropriate, contact the police, as well. As in any accident, exchange information with any other affected party and collect contact information from witnesses. Contact Customer Service at the earliest appropriate time.

What if a station is full and I need to find an empty dock to return a bike?

If you have a bike you wish to return, but there are no available docks at a station, you must locate a station with available docks and return the bike there. The kiosk located at each station will provide real-time information about which nearby stations have available docks. The kiosks at full stations will also add 15 free minutes to your ride so that you can take the bike to an open station without financial penalty.

What if a station is empty, but I want to check out a bike?

The B-cycle website and associated mobile applications for each system provides a map of all B-stations in that system with real-time information about the availability of bikes.

What if I want to reserve a bike?

B-cycle does not allow members to reserve a bike.

What if I want to keep a bike all day or longer?

B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. The longer the trip, the higher the usage fee. B-cycle system operators will seek to recover bikes that have not been returned within 24 hours, and bikes not returned within 36 hours will be considered lost and members will be liable for a replacement fee (see the applicable Terms and Conditions).

How do I find stations?

The B-cycle website and associated mobile applications for each system provide a map of all B-stations in that system. In some locations, maps may also be displayed at B-stations.

Why can’t I sign up for more than one day at a kiosk?

To make the kiosk sign-up process as simple and quick as possible, only one-day memberships are available at the kiosks.